Month: March 2018

GDPR – An introduction for employers

The EU wide General Data Protection Regulation (GDPR) becomes law in the UK on 25 May 2018.  This has an impact on any employers in the UK that process personal data. ‘Personal data’ is any information that enables an individual to be identified. ‘Processing’ includes everyday use of that data to manage employees such as keeping their contact details and using their information to pay their wages. This guide aims to provide awareness of the changes in the law and how this impacts upon how you use, store and retain data in respect to your employees. Businesses are advised...

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Community Chest: How to handle negative customer feedback on social media

Social media gives anyone and everyone a voice and the vast majority aren’t afraid to use theirs, especially when it comes to giving negative feedback on brands. So, what should you do in the event your company receives negative customer feedback on social media? We took to the internet to see what we could find out… Make it a private matter Where possible, try and move the disgruntled customer from the public eye into a private conversation. Replying first time round in public can be a good option but anything after that would ideally be sorted in private or...

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New driving laws to look Out for in 2018

New driving laws are set to be enforced in the UK during 2018. These changes will see large fines and penalties for drivers who are found to be on the wrong side of the law. So what are the changes you need to know about? Punishment for misusing motorways Firstly, drivers who are misusing motorways will be handed a hefty penalty as of March 2018. 80,000 letters were reportedly sent out by Highways England to urge motorists not to drive on the hard shoulder when it is closed. However, new ANPR (Automatic Number Plate Recognition) cameras are to be...

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